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In these Conditions the “Company” or “Seller” means CHB Medical, the “Buyer” or “Client” means the person, firm or company ordering, buying or agreeing to buy goods and/or services from the Company, the “Contract” means the contract for the sale and purchase of the Goods and/or Services. “Goods” means the Goods which the company is to supply in accordance with the Conditions and ‘Service’ means the Service which the company is to supply in accordance with the Conditions.
The Company shall sell, and the Buyer shall purchase the Goods and/or Services in accordance with any written order of the Buyer which is accepted by the Company subject to these Conditions, which shall govern the Contract to the exclusion of any other terms and conditions subject to which any such order is made or purported to be made by the Buyer. No terms and conditions stipulated in any other communication or document shall vary or annul any of these Conditions except insofar as the same are expressly consented to in writing by the Company.
Unless otherwise agreed, Goods and/or Services will require pre-payment and won’t be dispatched, carried out or allowed to be collected until the entire purchase price amount has been deposited into the Seller’s account or until the Seller has received confirmation from the bank executing the transaction that the transfer has been requested and carried out in full. The Company requires payment of goods within 3 days of the invoice being sent. If the Buyer is in default of payment, the Seller reserves the right to charge default interest at the statutory rate. The Seller reserves the right to claim for greater losses because of the default if they can be shown to have occurred or sell the Goods and/or Services or timeslots to another customer. Goods need to be collected or delivery arranged from the Company within 3 days of confirmation of payment, once the goods are available for collection if the Buyer delays in taking receipt of the goods or is in culpable breach of other obligations to cooperate, the Seller reserves the right to proceed following the rights reserved. When a service such as Medical Support is required, the Buyer must adhere to the requirements set out in the Sales Agreement and ensure the space and/or location is ready and been signed off by a Health and Safety Officer to ensure Buyer has provided a safe and secure place to work
No order will be accepted by the Company unless confirmed in writing. Additionally, if the Buyer is new to the Company, they will be required to fill in a new customer or supplier form. If the Buyer does not sign the form they will still be bound by these terms and conditions once the order has been accepted.
4. Collection of Pre-Payment
Any orders on pre-payment terms must be collected within 3 days once funds are cleared unless the customer would like CHB Medical Ltd to arrange delivery on their behalf. CHB Medical Ltd shall package the goods in packaging suitable for transportation. When an order is on pre-payment terms any service provided must be carried out on the date agreed to avoid cancellation charges.
5. Outsourcing of Medical Personnel
a) CHB Medical Ltd outsource current medical requirements to Nurse Plus Ltd; a nationwide agency that provide qualified and suitable nurses to carry out various assignments. The Buyer is under no obligation to use the Medical Services on offer from CHB Medical Ltd through Nurse Plus Ltd and CHB Medical Ltd will take no liability whatsoever for the Buyer appointing another firm to carry out the tests provided by CHB Medical Ltd.
b) Whilst every effort is made by Nurse Plus Ltd and CHB Medical Ltd to give satisfaction to the Buyer by ensuring reasonable standards of skills, integrity and reliability from Medical Personnel and further provide them in accordance with the Buyer’s booking details, Nurse Plus Ltd and CHB Medical Ltd is not liable for any loss, expense, damage, or delays arising from any failure to provide any Temporary Worker for all or part of the period of booking or from the negligence, dishonesty, misconduct or lack of skill of the Temporary Worker. For the avoidance of doubt, Nurse Plus Ltd and CHB Medical Ltd do not exclude liability for death or personal injury arising from its own negligence.
c) VAT is payable, where applicable, at the prevailing rate.
d) The Buyer undertakes to supervise the Medical Personnel to ensure the Buyer’s satisfaction with the Medical
Personnel’s standards of work. If the Buyer reasonably considers that the services of the Medical Personnel are unsatisfactory, the Buyer may terminate the Assignment by instructing the Medical Personnel to leave the assignment immediately or by directing CHB Medical Ltd to remove the Medical Personnel. CHB Medical Ltd may in such circumstances reduce or cancel the charges for the time worked by that Medical Personnel, provided that the Assignment terminates within two hours of the start of the Assignment and/or Medical Personnel is used
for under 12 hours in any one week.
e) A Buyer may terminate a Medical Personnel attendance only upon giving 48 hours’ notice in writing to CHB
Medical Ltd, failing which it shall be entitled to terminate the assignment, but it may do so upon payment of the
full payable rate.
f) CHB Medical Ltd will provide, upon request, an overview of the Medical Personnel attending the assignment. The
Buyer is responsible for ensuring that the Medical Personnel’s ability, qualifications and skills are adequate for the assignment and will take sole responsibility for any liability whatsoever which may arise from the Medical Personnel’s performance of his/her duties.
g) Medical Personnel are hired by CHB Medical Ltd using Nurse Plus Ltd under the contracts for services. They are not employees of CHB Medical Ltd or of Nurse Plus Ltd but are deemed to be under supervision, direction, and control of the Buyer from the time they report to take up duties and for the duration of the Assignment. The Buyer agrees to be responsible for all acts, errors or omissions of the assigned Medical Personnel, whether willful, negligent or otherwise as though the Medical Personnel was on the payroll for the Buyer. The Buyer will also comply in all respects with all statutes including, for the avoidance of doubt, the Working Time Regulations and health and safety legislation including, in particular, the provision of Employer’s and Public Liability Insurance cover for the Medical Personnel during all Assignments.
h) The Buyer shall indemnify and keep indemnified CHB Medical Ltd and Nurse Plus Ltd against any costs, claims or liabilities incurred by CHB Medical Ltd or Nurse Plus Ltd arising out of any non-compliance by the Buyer of clause (g) and/or result of any breach of these terms and conditions by the Buyer.
i) If paying on an hourly rate, the Buyer will sign the timesheet and such signature or other formal confirmation of completion of Assignment shall be deemed conclusive evidence that the Buyer is satisfied with the work carried out and will pay the charges for the hours on the timesheets in full without dispute or deduction.
j) Because of the nature of CHB Medical Ltd’s business the Buyer acknowledges and agrees that it is not possible for CHB Medical Ltd to give any warranty as to the suitability of a Medical Personnel and shortcomings in the performance of his/her duties. The Medical Personnel shall not entitle the Buyer to withhold or delay any outstanding invoices (save and except where the Buyer has given notice in accordance with Clause D of these terms and conditions.)
6. Delivery conditions
Collection of the Goods shall be affected when the Goods are removed from the Company premises. Risk of damage to or loss of the Goods shall pass to the Buyer on collection of the said Goods. Collection of the Goods shall be completed within a period of 3 days from the date which the Company shall notify the Buyer is the collection date, unless otherwise specified. If the Buyer wrongly fails to collect the Goods, the Company shall be entitled either to procure or remove at the expense of the Buyer or to sell the Goods at the best price readily obtainable and (after deducting reasonable storage and selling expenses).
7. Titles and Risks
Notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Conditions, and the property in the Goods shall remain vested in the Company until the Company has received from the Buyer in cash or cleared funds all monies which are then due from the Buyer to the Company under this or any other Contract for the supply of Goods or other Goods. Until such time as the property in the Goods passes to the Buyer, the Buyer shall hold the Goods as the Company’s fiduciary agent in bailee and shall store such Goods and materials separately from the Goods of the Buyer at no cost to the Company so that they are properly protected, insured and clearly identified as belonging to the Company. Until that time the Buyer shall be entitled to resell or use the Goods in the ordinary course of its business.
Until such time as the property in the Goods passes to the Buyer (and provided that the Goods are still in existence and have not been resold) the Company shall be entitled at any time to require the Buyer to deliver up the Goods to the Company and, if the Buyer fails to do so forthwith, to enter upon any premises of the Buyer or any third party where the Goods are stored and repossess the Goods.
The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness, any of the Goods which remain the property of the Company, but if the Buyer does so all monies owing by the Buyer to the Company shall (without prejudice to any other right or remedy of the Company) forthwith become due and payable.
8. Insolvency of Buyer
(1) If the Buyer:
(a) being a company, has a petition presented for its winding up, passes a resolution for voluntary winding up, enters into a voluntary arrangement with its creditors, become subject to an administration order, goes into liquidation (other than for the purposes of a solvent amalgamation or reconstruction) or has a Receiver appointed for all or any of its assets;
(b) or being an individual, becomes bankrupt or enters a voluntary arrangement with creditors; or
(c) ceases or threatens to cease, to carry on business; or
(d) if the Company reasonably apprehends that any of these events is about to occur in relation to the Buyer and notifies the Buyer accordingly, then the provisions of Condition 2 shall apply.
(2) If any of the events in Condition 1 arise:
(a) the Company shall be entitled to cancel the Contract or suspend deliveries under the Contract without liability to the Buyer (b) if the Goods have been delivered but not paid for, payment shall become due immediately regardless of any previous agreement to the contrary; and
(c) the Company shall have the right to retake possession of the Goods for which payment has not been made from the Buyer with or without prior notice and for that purpose to enter upon any premises occupied by the Buyer.
CHB warrants that the Products will arrive intact and useable as per the instructions for use.
10. Returns and cancellations
If the customer is dissatisfied with the good they must notify CHB Medical Ltd by emailing [email protected] within 48 hours. The customer must include the reason and photographs to evidence their claim. All requests will be assessed and approved at the discretion of the RMA department. Returns will only be accepted if the product is in its original packaging and not used, due to the hygienic nature of the product any unboxed goods will be non-returnable. The customer will be issued with an RMA number, this number is valid for 10 days, in this time the goods must be returned to CHB Medical Ltd. After this the number will expire and the goods can no longer be returned to CHB Medical Ltd. Additionally, an RMA number does not confirm the item will be credited, CHB Medical Ltd reserves the right to inspect the returned goods prior to issuing any credit note. If the returned goods are found not to be defective a handling fee of 15% will be charged to the customer. The customer must ensure the RMA number is clearly visible on the packaging. All goods are to be returned at the buyer’s expense and risk. Any goods returned with no RMA number will either be returned or subject to a handling charge. Incorrectly ordered goods are the responsibility of the buyer, unfortunately CHB Medical Ltd cannot offer replacements or credit in these circumstances
Receipt of a PO constitutes contract acceptance.
Orders that have already left the CHB Medical Ltd Hong Kong Warehouse cannot be cancelled.
Orders that have not shipped from the CHB Medical Ltd Hong Kong Warehouse can be cancelled for a non-negotiable fee of 25%. The 25% charge will be calculated on the total price of the cancelled equipment.
12. Liability of the Company
Where any valid claim in respect of any of the Goods is notified to the Company in accordance with these Conditions, the liability of the Company to the Buyer shall be limited, at the Company’s option, to replacing the Goods supplied under the Contract or the return to the Buyer of any monies paid by it to the Company in respect of the rejected Goods. The Company shall have no liability in respect of non-delivery of the Goods if delivery is prevented or delayed for any reason outside the Company’s control. Except in respect of death or personal injury caused by the Company’s negligence, the Company shall not be liable to the Buyer by reason of any representation (other than fraudulent misrepresentation) or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract for any consequential loss or damage (whether for loss of profit or otherwise), costs, expenses, or other claim for consequential compensation whatsoever (and whether caused by the negligence of the Company, its employees or agents or otherwise) which arises out of or in connection with the supply of the Goods or their resale by the Buyer , except as expressly provided in these Conditions.
When purchasing Rapid Covid Tests, CHB Medical Ltd highlight through these terms that product should only be purchased and used under trained medical guidance. CHB Medical Ltd sell tests with the emphasis on who should carry out the test and under no circumstance recommend or sell these tests for home use. The Buyer will assume full responsibility and liability for any events that may occur though carrying out this test in an environment which it is not designed for. CHB Medical Ltd provide the product in its entire form to include set of instructions, all ownership of responsibility and liability is that of the Buyer.
13. Limited Warranty – Covid-19 Testing
CHB Medical Ltd are distributors of Covid-19 antibody and antigen testing kits and are not the manufacturers or the EU Authorised Representative as defined by the CE marking.
CHB Medical Ltd cannot guarantee the accuracy of the results, as with any medical test, there is the potential for a false positive or false negative COVID-19 test result.
The Buyer understands that the testing unit is not acting as their medical provider and that testing does not replace treatment by their medical provider, and the Buyer assumes complete and full responsibility to take appropriate action with regards to individual test results
The Buyer hereby releases and agrees to hold CHB Medical Ltd harmless from, and wave on behalf of company together with all owners, partners, employees and third parties including but not limited to private individuals any and all causes of action, claims, demands, damage is, costs, expenses and compensation for damage or loss of company to together with all owners, partners, and employees that may be caused by any act, or failure to act of CHB Medical Ltd, or that may otherwise arise in any way in connection with any services received from CHB Medical Ltd.
The Buyer understands that this release discharges CHB Medical Ltd from any liability or claim that the company together with all owners, partners, employees and third parties including but not limited to private individuals may have against CHB Medical Ltd with respect to any bodily injury, illness, death, medical treatment, or property damage that may arise from, or in connection to, any services received from CHB Medical Ltd.
14. Force Majeure
The Company shall not be liable to the buyer for any delay or failure in performance of its obligations under the contract which is due to circumstances beyond its reasonable control, including but not limited to delays or defaults of suppliers or any subcontractor, war or threat of war , strike, lock out or other industrial action, flood, Act of God, pandemic, explosion, fire, accident to plant machinery, power failure or breakdown in machinery, or shortage of materials or labour.
15. Governing Law
These Conditions may only be varied by agreement in writing between the parties signed by an authorised signatory of each party. This Contract shall be construed and take effect in accordance with the laws of England. Each of the parties irrevocably submits for all purposes in connection with these Conditions to the exclusive jurisdiction of the courts of England.
CHB Medical Ltd – Our terms
1 These terms
1.1 What these terms cover. These are the terms and conditions on which we supply goods or services.
over. These are the terms and conditions on which we supply goods or services.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide goods or services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
1.3 Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:
· You are an individual.
· You are buying goods or services from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).
1.4 If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
2 Information about us and how to contact us
2.1 Who we are. We are CHB Medical Ltd a company registered in England and Wales. Our company registration number is 12595289 and our registered office is at Unit 4, Neptune Business Centre, Tewkesbury Road, Cheltenham, GL51 9FB. Our registered VAT number is 372 1456 06.
2.2 How to contact us. You can contact us by telephoning our customer service team at +44 (0) 124 269 8371 or by writing to us at CHB Medical Head Office, Unit 4, Neptune Business Centre, Tewkesbury Road, Cheltenham, GL51 9FB. Alternatively, you can email us at [email protected], complete a contact form on our website or participate in the online chat function. Please note that we do not use Twitter to communicate with our customers.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. Our contract with you
3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the goods or services. This might be because the goods are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the goods or services or because we are unable to meet a delivery deadline you have specified.
3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
4. Our Goods and Services
4.1 Goods may vary slightly from their pictures. The images of the goods on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the goods. Your goods may vary slightly from those images.
4.2 Goods packaging may vary. The packaging of the goods may vary from that shown in images on our website.
5. Your rights to make changes
If you wish to make a change to the goods or services you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the goods or services, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
6. Our rights to make changes
6.1 Minor changes to the goods or services. We may change the goods or services:
6.1.1 to reflect changes in relevant laws and regulatory requirements; and
6.1.2 to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the goods or services.
6.2 More significant changes to the goods, services and/or these terms. In addition, as we informed you in the description of the goods and services on our website, we may make more significant changes to these terms or the goods and/or services, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any goods or services paid for but not received.
7. Providing the goods or services
7.1 Delivery costs. The costs of delivery will be as displayed to you on our website.
7.1.1 When we will provide the goods or services. During the order process we will let you know when we will provide the goods or services to you. If we are providing ongoing services or subscriptions, we will also tell you during the order process when and how you can end the contract.
7.2 We are not responsible for delays outside our control. If our supply of the goods or services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods or services you have paid for but not received.
7.3 Collection by you. If you have asked to collect the goods or services from our premises, you can collect them from us within 3 days once we have notified you the goods are ready for collection during our working hours of 8:45am and 5:30pm on weekdays (excluding public holidays), unless otherwise notified to you in advance.
7.4 If you are not at home when the goods are delivered. If no one is available at your address to take delivery and the goods cannot be posted through your letterbox, the courier will leave you a note informing you of how to rearrange delivery or collect the goods from a local depot.
7.5 If you do not re-arrange delivery or collection. If you do not collect the goods from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.
7.6 If you do not allow us access to provide services. If you do not allow us access to your property to perform the services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and clause 10.2 will apply.
7.7 When you become responsible for the goods. Goods will be your responsibility from the time we deliver the goods to the address you gave us or you or a carrier organised by you collect it from us.
7.8 When you own goods. You will the goods once we have received payment in full.
7.9 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the goods or services to you, for example, delivery address, billing address and payment details. If so, this will have been stated in the description of the goods or services on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the goods or services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
7.10 Reasons we may suspend the supply of goods or services to you. We may have to suspend the supply of a goods or services to:
7.10.1 deal with technical problems or make minor technical changes;
7.10.2 update the goods or services to reflect changes in relevant laws and regulatory requirements;
7.10.3 make changes to the goods or services as requested by you or notified by us to you (see clause 6).
7.11 Your rights if we suspend the supply of goods or services. We will contact you in advance to tell you we will be suspending supply of the goods or services, unless the problem is urgent or an emergency. If we have to suspend supply of the goods or services we will adjust the price so that you do not pay for goods or services while they are suspended. You may contact us to end the contract for goods or services if we suspend it, or tell you we are going to suspend it and we will refund any sums you have paid in advance for the goods or services in respect of the period after you end the contract.
7.12 We may also suspend supply of the goods or services if you do not pay. If you do not pay us for the goods or services when you are supposed to (see clause 14.5) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the goods or services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the goods or services. We will not suspend the goods or services where you dispute the unpaid invoice (see clause 14.8). We will not charge you for the goods or services during the period for which they are suspended. As well as suspending the goods or services we can also charge you interest on your overdue payments (see clause 14.7).
8. Your rights to end the contract
8.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract and whether you are a consumer or business customer:
8.1.1 If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the goods repaired or replaced or a service re-performed or to get some or all of your money back), see clause 12 if you are a consumer and clause 13 if you are a business;
8.1.2 If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;
8.1.3 If you are a consumer and have just changed your mind about the goods, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
8.1.4 In all other cases (if we are not at fault and you are not a consumer exercising your right to change your mind), see clause 8.8.
8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at 8.2.1 to 8.2.5 below the contract will end immediately and we will refund you in full for any goods or services which have not been provided and you may also be entitled to compensation. The reasons are:
8.2.1 we have told you about an upcoming change to the goods or services or these terms which you do not agree to (see clause 6.2);
8.2.2 we have told you about an error in the price or description of the goods or services you have ordered and you do not wish to proceed;
8.2.3 there is a risk that supply of the goods or services may be significantly delayed because of events outside our control;
8.2.4 we have suspended supply of the goods or services for technical reasons, or notify you we are going to suspend them for technical reasons; or
8.2.5 you have a legal right to end the contract because of something we have done wrong.
8.3 Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). If you are a consumer then for most goods or services bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
8.4 When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply in respect of:
8.4.1 services, once these have been completed, even if the cancellation period is still running;
8.4.2 goods sealed for health protection or hygiene purposes, once these have been unsealed or unboxed after you receive them;
8.4.3 goods that have been used incorrectly or outside of our instructions;
8.4.4 goods that have been ordered specifically for you and are therefore ‘bespoke’; and
8.4.5 any goods which become mixed inseparably with other items after their delivery.
8.5 How long do consumers have to change their minds? If you are a consumer, how long you have to change your mind depends on what you have ordered and how it is delivered.
8.6 Have you bought services? If so, you have 14 days after the day we email you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.
8.7 Have you bought goods? If so you have 14 days after the day you (or someone you nominate) receives the goods, unless:
184.108.40.206 Your goods are split into several deliveries or collections over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery or collects the last item.
220.127.116.11 Your goods are for regular delivery or collection over a set period. In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the goods.
8.8 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you are not a consumer who has a right to change their mind (see clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the goods are delivered or collected and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you are not a consumer who has changed their mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for goods or services not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
9. How to end the contract with us (including if you are a consumer who has changed their mind)
9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
9.1.1 Phone or email. Call customer services on +44 (0) 124 269 8371 or email us at [email protected] Please provide your name, home address, details of the order and, where available, your phone number and email address.
9.1.2 Online. Complete the form on our website.
9.1.3 By post. Print off the form and post it to us at the address on the form. Or simply write to us at our registered address, including details of what you bought, when you ordered or received it and your name and address.
9.2 Returning goods after ending the contract. If you end the contract for any reason after the goods have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us at our registered address or (if they are not suitable for posting) allow us to collect them from you. Please call customer services on +44 (0) 124 269 8371 or email us at [email protected] for a return label or to arrange collection. If you are a consumer exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
9.3 When we will pay the costs of return. We will pay the costs of return:
9.3.1 if the goods are faulty or misdescribed; or
9.3.2 if you are ending the contract because we have told you of an upcoming change to the goods or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong;
In all other circumstances (including where you are a consumer exercising your right to change your mind) you must pay the costs of return.
9.4 What we charge for collection. If you are responsible for the costs of return and we are collecting the goods from you, we will charge you the direct cost to us of collection. The costs of collection will be the same as our charges for standard delivery.
9.5 How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the goods or services including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
9.6 When we may make deduction from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind:
9.6.1 We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
9.6.2 The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of the goods within 3-5 days at one cost but you choose to have the goods delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
9.6.3 For services, we may deduct from any refund an amount for the supply of the services for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
9.7 When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then:
9.7.1 For goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the goods back to us. For information about how to return goods to us, see clause 9.2.
9.7.2 In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
10. Our rights to end the contract
10.1 We may end the contract if you break it. We may end the contract for goods or services at any time by writing to you if:
10.1.1 you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
10.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the goods or services; or
10.1.3 you do not, within a reasonable time, allow us to deliver the goods or services to you or collect them from us;
10.1.4 you do not, within a reasonable time, allow us access to your premises to supply the services.
10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for goods or services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
10.3 We may withdraw the goods or services. We may write to you to let you know that we are going to stop providing the goods or services. We will let you know in advance of our stopping the supply of the goods or services and will refund any sums you have paid in advance for goods or services which will not be provided.
11. If there is a problem with the goods or services
How to tell us about problems. If you have any questions or complaints about the goods or services, please contact us. You can request a full copy of our complaints procedure. You can telephone our customer service team at +44 (0) 124 269 8371 or write to us at [email protected] or at our registered office.
12. Your rights in respect of defective goods or services if you are a consumer
12.1 If you are a consumer we are under a legal duty to supply goods and services that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the goods and services. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
For goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your goods your legal rights entitle you to the following:
a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.
b) Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
See also clause 8.3.
For services, the Consumer Rights Act 2015 says:
a) You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
b) If you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
c) If you haven’t agreed a time beforehand, it must be carried out within a reasonable time.
See also clause 8.2.
12.2 Your obligation to return rejected goods. If you wish to exercise your legal rights to reject goods you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. Please call customer services on +44 (0) 124 269 8371 or email us at [email protected] for a return label or to arrange collection.
13. Your rights in respect of defective goods or services if you are a business
13.1 If you are a business customer we warrant that on delivery, the goods shall:
13.1.1 conform in all material respects with their description and any relevant specification;
13.1.2 be free from material defects in design, material and workmanship;
13.1.3 be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and
13.1.4 be fit for any purpose held out by us.
13.2 Subject to clause 13.3, if:
13.2.1 you give us notice in writing within a reasonable time of discovery that the goods do not comply with the warranty set out in clause 13.1;
13.2.2 we are given a reasonable opportunity of examining such goods; and
13.2.3 you return such goods to us at our cost,
we shall, at our option, repair or replace the defective goods, or refund the price of the defective goods in full.
13.3 We will not be liable for the goods’ failure to comply with the warranty in clause 13.1 if:
13.3.1 you make any further use of such goods after giving a notice in accordance with clause 13.2.1;
13.3.2 the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the goods or (if there are none) good trade practice;
13.3.3 the defect arises as a result of us following any drawing, design or specification supplied by the Customer;
13.3.4 you alter or repair the goods without our written consent; or
13.3.5 the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions.
13.4 Except as provided in this clause 13, we shall have no liability to you in respect of the goods’ failure to comply with the warranty set out in clause 13.1.
13.5 These terms shall apply to any repaired or replacement goods supplied by us under clause 13.2.
14. Price and payment
14.1 Where to find the price for the goods or services. The price of the goods or services (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the goods or services advised to you is correct. However please see clause 14.4 for what happens if we discover an error in the price of the goods or services you order.
14.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the goods or services, we will adjust the rate of VAT that you pay, unless you have already paid for the goods or services in full before the change in the rate of VAT takes effect.
14.3 Discount code. You may use discount vouchers or coupons recognised and issued by us in order to apply a discount to the price payable for the goods and services or in order to pay for the goods and services in whole or in part (subject always to the terms of the vouchers/coupons). You must enter the code from the voucher or coupon at the time of placing an order to redeem the voucher or coupon. Any such vouchers or coupons are for your own personal use only and may not be transferred to any other person. We reserve the right to refuse the use of any vouchers or coupons at any time.
14.4 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the goods or services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the goods or services’ correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the goods or services’ correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
14.5 When you must pay and how you must pay. We accept payment over the phone or online via Stripe, PayPal, or with Apple Pay, MasterCard, American Express, Visa and Discover Network. Please see each payment provider’s terms and conditions and privacy notices as applicable. When you must pay depends on whether you are buying goods or services:
14.5.1 For goods, you must pay for them before we dispatch them or you collect them. We will not charge your credit or debit card until we dispatch the goods to you or they are ready for collection, unless otherwise notified to you.
14.5.2 For services, we will notify you of our payment terms during the order process.
14.6 Our right of set-off if you are a business customer. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
14.7 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 8% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
14.8 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
15.1 Online consultations. If you are purchasing services to which we provide a remote consultation with a third party provider via Zoom to you, including using any telephone, video conferencing, or web chat facility, the following terms shall also apply to your purchase:
15.1.1 The services are available to businesses and individuals located in the UK aged 18 years or over. If you are under the age of 18, you must have a parent or guardian accompany you.
15.1.3 We may have to suspend the supply of all or part of the services to: (a) deal with technical problems or make minor technical changes; or (b) update the services to reflect changes in relevant laws and regulatory requirements.
15.1.4 The fee for the services may be subject to additional charges in the following circumstances:
18.104.22.168 Your consultation lasts longer than the booking made and paid for;
22.214.171.124 You receive any additional advice;
126.96.36.199 You purchase anything further;
188.8.131.52 You do not attend your consultation;
184.108.40.206 You cancel your appointment within 24 hours;
220.127.116.11 The scope of the booking is otherwise exceeded.
15.2 Workplace consultations. We outsource workplace consultations to third party providers. If you purchase a workplace consultation, the following terms will also apply to you:
15.2.1 We will require certain information from you at the point of purchase. If you do not provide this information, we will not be able to supply the services to you.
15.2.2 Whilst we and our third party providers make every effort to give satisfaction to you by ensuring reasonable standards of skills, integrity and reliability from medical personnel and further provide them in accordance with your booking details, we and our third party providers are not liable for any loss, expense, damage, or delays arising from any failure to provide any temporary worker for all or part of the period of booking or from the negligence, dishonesty, misconduct or lack of skill of the temporary worker. For the avoidance of doubt, we and our third party providers do not exclude liability for death or personal injury arising from its own negligence.
15.2.3 You undertake to comply with any instructions or information provided as part of the services and to supervise the medical personnel to ensure your satisfaction with the medical personnel’s standards of work. If you reasonably consider that the services of the medical personnel are unsatisfactory, you must notify us immediately stating the grounds for such dissatisfaction and either terminate the assignment by instructing the medical personnel to leave the assignment immediately, or by directing us to remove the medical personnel. We may in such circumstances reduce or cancel the charges for the time worked by that medical personnel, provided that the assignment terminates within two hours of the start of the assignment and/or medical personnel is used for under 12 hours in any one week.
15.2.4 We shall provide you with suitably qualified medical personnel. We will provide, upon request, an overview of the medical personnel attending the assignment. You are under no obligation to use the medical services on offer from us through our third party providers and we shall not be liable for your appointment of another firm to carry out the tests provided by us.
15.2.5 Medical personnel are hired by us under the contracts for services. They are not employees of us or of our third party providers. They are deemed to be under your supervision, direction, and control from the time they report to take up duties and for the duration of the services.
15.2.6 You shall ensure that the medical personnel comply with your health and safety policy and any other policies whilst they are on your premises.
15.2.7 You shall not alter the location/venue where the services are to be provided, without our prior written consent.
15.2.8 You shall indemnify us and the applicable third party provider and keep indemnified us and the applicable third party provider against any costs, claims or liabilities incurred by us or the applicable third party provider arising out of any breach of these terms and conditions by you.
15.2.9 Due to the nature of our business, you acknowledge and agree that it is not possible for us to give any warranty as to the suitability of medical personnel and shortcomings in the performance of his/her duties. The medical personnel shall not entitle you to withhold or delay any outstanding invoices (save and except where you have given notice in accordance with clause 15.3.4).
15.2.10 You may be liable to pay a fee should you choose to employ any of the nurses that are provided through our third party providers.
15.2.11 All intellectual property rights in or arising out of or in connection with the services remain with us or our third party providers. We grant you a non-exclusive licence to such extent as is necessary to enable you to reasonably use and enjoy the benefit of the services.
15.3 Cancellation and refunds.
15.3.1 Should you wish to rearrange or cancel your appointment, please contact your CHB representative or call +44 (0) 124 269 8371;
15.3.2 Where the appointment you book means that you will receive the services within the 14 day cancellation period, you acknowledge and agree that you will not be able to benefit from the full 14 day cancellation period.
15.3.3 In addition to your statutory rights, when you book an online consultation, you are entitled to cancel a booked appointment. If you cancel:
18.104.22.168 any time with up to 48 hours’ notice before the appointment you will receive a full refund; and
22.214.171.124 within 48 hours of the appointment, you may incur a cancellation fee.
15.3.4 If you are a business and you have booked a workplace consultation, you may terminate services at any time in writing, provided that:
126.96.36.199 if you wish to terminate the services, you must either:
(a) give us one (1) weeks’ notice of the termination if the services are for a period of more than two (2) weeks;
(b) give us no less than 48 hours’ notice of the termination and make full payment of the fees which would have been payable had the services continued for their agreed duration if the services are less than one (1) week; and/or
188.8.131.52 if you wish to temporarily suspend the services for a period of less than five (5) days, you may do so on written notice to us, subject to payment of a reasonable sum.
15.3.5 Where services are terminated or suspended under clause 15.3.4, we may deduct from any refund an amount for the supply of the services for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
15.3.6 Where we are unable to deliver the services at the time and date you have booked we will contact you directly to reschedule your appointment as soon as possible in advance of your booking. Where you are not able to agree a convenient time and date to reschedule your booking, your booking for those services will be cancelled and you will receive a full refund of the fees for the services.
15.4 The terms and conditions and privacy policies of any third party providers shall also apply to you.
16. Covid-19 Swab PCR Home Test Kits
If you are purchasing a Covid-19 Swab PCR Home Test Kit, the following terms shall also apply to your purchase:
16.1 If you order before 2pm between Monday and Friday, we shall dispatch the goods on the same day. If you place your order on a Saturday, Sunday, or a bank holiday, the goods shall be dispatched to you the next working day.
16.2 You must send your sample by Royal Mail (we shall provide you with a pre-paid label) to our UKAS Accredited Laboratory for analysis who will provide the results within the time period as specified on our website. The results shall be emailed to you to the email address notified to us in your order.
16.3 If you are using the goods as a way of satisfying the requirements of various countries for negative Covid-19 test results prior to travelling, you are responsible for assessing the suitability of the test against the test requirements for the airline/destination country and the point at which you should take the test.
16.4 We are unable to provide any advice or guidance with regard to the acceptance criteria for airlines/countries and accept no liability for this. We cannot guarantee that any ‘fit to fly’ or other certificate we issue will be accepted by the relevant authority or other addressee and we shall not be liable to you for any loss you suffer as a result of this.
16.5 Our results are not a replacement for a full and proper medical investigation and/or a doctor’s advice. Our comments are based solely on the results in relation to what are considered normal ranges in the general population. If you have any concerns at all regarding any aspect of your health or your test results you should discuss them directly with your GP or a doctor.
16.6 You must strictly follow the test procedure, precautions, and interpretation of results. Failure to follow test procedures may impact on the interpretation of the outcome of the test results. Negative test results do not rule out possible other non-Covid-19 viral infections. Positive test results do not rule out co-infections with other pathogens.
16.7 There is a low risk of the test result being indeterminate. In this event, we will be unable to offer a refund. You may need to undertake another test at an additional cost.
16.8 If you test positive on a day 2 arrivals test, any remaining tests will be automatically cancelled, and no refund or voucher will be given.
16.9 You must gain consent from any person of whom you are ordering a test on behalf of. If you are ordering a test on behalf of a person under the age of 16, you must be that person’s parent/guardian and or have legal authority to agree to the use of the test and to receive results on their behalf.
16.10 If you are ordering the test for a person who cannot consent to having the COVID-19 test, you must have a legal right to consent on their behalf.
16.11 If you have not undertaken a Test to Travel test, you can keep the kit for future use. The kits are valid for 12 months from date of purchase.
16.12 If you have ordered a Day 2, 8 and Test to Release kit and have made any changes to your travel plans, please contact [email protected] We may be able to amend your details to so that your order arrives on the appropriate day. This shall be at our discretion.
16.13 Limited warranty. We are distributors of Covid-19 antibody and antigen testing kits and are not the manufacturers or the EU Authorised Representative as defined by the CE marking. We cannot guarantee the accuracy of the results, as with any medical test, there is the potential for a false positive or false negative Covid-19 test result. You understand that the testing unit does not act as your medical provider and that testing does not replace treatment by your medical provider, and you assume complete and full responsibility to take appropriate action with regard to individual test results. You hereby release and agree to hold us harmless from, and if you are a business, waive on behalf of your company together with all owners, partners, employees and third parties including but not limited to private individuals, any and all causes of action, claims, demands, damages, costs, expenses and compensation for damage or loss to your business together with all owners, partners, and employees that may be caused by any act, or failure to act by us, or that may otherwise arise in any way in connection with any services received from us. You understand that the release in this clause discharges us from any liability or claim that you or if you are a business, your company together with all owners, partners, employees and third parties including but not limited to private individuals may have against us with respect to any medical treatment, or property damage that may arise from, or in connection to, any services received from us.
17. Our responsibility for loss or damage suffered by you if you are a consumer
17.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
17.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the goods or services as summarised at clause 12.1; and for defective goods under the Consumer Protection Act 1987.
17.3 When we are liable for damage to your property. If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.
17.4 We are not liable for business losses. If you are a consumer we only supply the goods or services for to you for domestic and private use. If you use the goods or services for any commercial, business or re-sale purpose our liability to you will be limited as set out in clause 18.
18. Our responsibility for loss or damage suffered by you if you are a business
18.1 Nothing in these terms shall limit or exclude our liability for:
18.1.1 death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
18.1.2 fraud or fraudulent misrepresentation;
18.1.3 breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
18.1.4 defective goods under the Consumer Protection Act 1987; or
18.1.5 any matter in respect of which it would be unlawful for us to exclude or restrict liability.
18.2 Except to the extent expressly stated in clause 13.1 all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
18.3 Subject to clause 18.1:
18.3.1 we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us (including, but not limited to, any failure by you or a testing participant to follow the instructions provided as part of the workplace consultation services); and
18.3.2 our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to one hundred percent (100%) of the total sums paid by you for goods and services under such contract.
19. How we will use your personal information.
20. Other important terms
20.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this and will ensure that the transfer will not affect your rights under the contract.
20.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
20.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
20.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
20.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the goods or services, we can still require you to make the payment at a later date.
20.6 Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the goods or services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the goods or services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the goods or services in either the Northern Irish or the English courts.
20.7 Alternative dispute resolution if you are a consumer. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are a consumer and are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to ADR Group via their website at http://www.adrgroup.co.uk. ADR Group will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings.
20.8 Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.
Model Cancellation Form for consumer customers
(Complete and return this form only if you wish to withdraw from the contract)
To CHB Medical Ltd, CHB Medical Head Office, Unit 4, Neptune Business Centre, Tewkesbury Road, Cheltenham, GL51 9FB (+44 (0) 124 269 8371, [email protected])
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
[*] Delete as appropriate
© Crown copyright 2013.